This Privacy Policy describes the information we collect about you and how that information may be used. Much of the information we collect is the same information collected, evaluated and maintained when you transact business with Mercury offline. Such information may relate to the establishment of a credit account and personal information such as names and addresses necessary to fulfill our delivery commitments.

Mercury is committed to its customers privacy and will only collect the minimum information necessarily required to complete our delivery functions for you and enhance our service to you. If you are an account client, not using credit card payment, this information will generally consist of the information regarding you and your pick-up and delivery addresses which you enter into our system when booking a delivery job. This information may also consist of the email addresses of you and your recipients.

This information will be used for the delivery functions as booked through Mercury and will remain in our system to facilitate your Fast Booking service, thereby eliminating the re-entering of frequently used information.

General statistical information may also be gathered and used to enhance the service offered by Mercury. Such information is used in aggregate with all other customers and does not relate to individual customers.

Information will not be divulged to third parties without your express consent. Customer information including names and addresses will never be sold or licensed to third parties.


When you sign-in to Mercury we use a software feature called a ‘cookie’ which identifies you to us to ensure that your delivery details are correctly sent to our computer. Personal details are not contained in the cookie, and they are not used to retrieve any other information from your computer.

Credit Accounts

If you establish a credit account with us, we will collect some additional information from you in order to assess your credit. This process may include divulging certain information to a credit reference company. This process will be described in more detail if you want to establish a credit account.

Credit Card Payments

Mercury uses ANZ eGate for the processing of credit card payments. When credit card details are entered they are transmitted directly to ANZ eGate using ‘SSL’ encryption. No details of your credit card are retained within the Mercury system.